Refund policy

Last updated: September 24, 2026

Our promise

If something is wrong with your order, we'll make it right.

Damaged, defective, wrong or missing items

Email support@dpsupplement.com within 30 days of delivery with your order number, a short description of the problem, and photos of the product, its label and the packaging. Once we review it, we'll send a free replacement or a full refund to your original payment method. You don't need to send anything back unless we ask you to.

Lost packages

If your order hasn't arrived, contact us within 30 days of the estimated delivery date. We'll check with the carrier and send a replacement or a full refund.

Returns for change of mind

Our products are dietary supplements that you eat or drink. For your safety and the safety of other customers, we can't accept returns or exchanges of orders that arrived as ordered and in good condition, whether the product is opened or unopened.

Cancellations

You can cancel your order by emailing us within 1 hour of placing it. After that, your order is already being packed and can't be canceled.

Incorrect addresses and unclaimed packages

Please check your shipping address at checkout. If a package comes back because the address was incorrect or incomplete, or because it was not picked up, we'll ship it again once you cover the new shipping cost. These orders are not eligible for a refund.

How refunds are paid

Approved refunds go back to your original payment method. Most banks show the refund within 5 to 10 business days.

Contact us

Email support@dpsupplement.com and include your order number. We usually reply within 1 to 2 business days.