Help center

Questions, answered.

Shipping, returns, discounts and how to use our products. Can't find it here? Ask the DP assistant or send us a message.

Orders & shipping

Do you offer free shipping?

Yes. Orders of $50 or more ship free within the US. Orders under $50 ship for a flat $6.99.

Where do you ship?

Anywhere in the United States, including P.O. boxes. We don't ship outside the US at this time.

How long does delivery take?

Orders are packed and shipped within 2 to 5 business days. USPS Ground Advantage then usually takes 2 to 4 business days. Most orders arrive within 4 to 9 business days of being placed.

How will I know when my order ships?

You'll get an email with a tracking number as soon as your order ships.

Can I change or cancel my order?

Email us within 1 hour of placing it. After that, your order is already being packed and can't be changed or canceled.

What if my order arrives damaged, wrong or gets lost?

Email support@dpsupplement.com within 30 days of delivery (or of the estimated delivery date, for a lost package) with your order number and photos. We'll send a free replacement or a full refund. See our refund policy.

Can I return something I don't want?

Because our products are supplements you eat or drink, we can't accept returns or exchanges of orders that arrived as ordered and in good condition, opened or unopened.

Discounts

Do you have a first-order discount?

Yes. Join the DP email list and get 10% off your first order with code WELCOME10 (excludes Collagen Peptides). It's one use per customer and can't be combined with the Performance Stack offer.

What is the Performance Stack?

Buy Whey Isolate and Creatine together and get $14.90 off Joint Support. The discount applies automatically in your cart.

Do you have a multi-buy discount?

Yes. Buy 2 or more products and get 10% off them, applied automatically in your cart. Collagen Peptides is not included. It can't be combined with WELCOME10 or the Performance Stack; your cart uses the best offer.

Products

Do I need to load creatine?

Loading is optional. Our label suggests 1 scoop 4 times daily for the first 5 days, then 1 scoop 1–2 times daily. Taking 1 scoop daily from the start also works; it just takes a few weeks longer to saturate your muscles.

Can I take whey isolate and creatine together?

Yes. You can mix a scoop of creatine straight into your whey shake.

Whey Isolate or Plant Protein?

Whey Isolate has 22 g of protein per serving and contains milk. Plant Protein has 20 to 21 g from fava bean and fermented yeast protein, and it's vegan friendly, gluten-free and lactose-free.

How should I take the probiotic?

Take 2 capsules once daily, or 1 capsule during the day and 1 in the evening. Do not exceed 2 capsules daily.

Do your products contain allergens?

Whey Isolate contains milk. Collagen comes from bovine hide, and Joint Support uses gelatin capsules. Full allergen details are on each product's label.

Are your products safe while pregnant or nursing?

Talk to your doctor before taking any supplement if you are pregnant, nursing, under 18, taking medication or have a medical condition.

Still have a question?

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